• Home
  • Company Policies | Velocity Distributing

Shipping Policies


Orders shipped regular ground totaling $500 or more ship free within the 48 contiguous states. Free shipping only applies on standard ground shipping and does not include express 2nd day or next day shipping. Shipments to Alaska and Hawaii do not qualify for free freight. Orders placed by 4PM will ship out same day. Local Delivery Velocity Distributing, Inc. offers free next day local deliveries within 40 miles of our location. Orders for next day local delivery can be placed at any time during business hours.  


Best Price Guarantee


Velocity Distributing, Inc. guarantees the best prices on all items. If a better price is found from an authorized distributor of an identical item, Velocity will meet the price. Price match requests may be submitted to any sales associate. Item must be in stock and available to purchase from the competitive Authorized Distributor. In some cases, documentation of the lower price may be necessary.*


*Best price guarantee is available only to select customers.


Returns


Excluding special orders, clearance, and discontinued items, all products purchased from Velocity can be returned within 30 days of purchase. Below are the details of our policy: Non defective items that are factory sealed and in packaging is in new condition will be accepted for credit on account without any restocking fees if returned within 30 days. Defective items can be exchanged for the same or an equivalent priced model. If Velocity Distributing is out of stock on the same or equivalent item credit will be issued. Credit must be used for purchase and cannot be refunded. Any item returned within 30 days that has been opened, installed, or otherwise used will be charged a minimum 10% restocking fee. Items may be refused from being returned based on condition, damage, or missing parts. Defective products that are purchased from Velocity Distributing which are 31 days or older are covered under a manufacturer's warranty. Please refer to the product manufacturer's warranty and information for replacement or repairs. Velocity will provide its best effort to exchange defective items covered under the manufacturer’s warranty.